Terms and conditions
1. User Acceptance
The "DogMaster Trainers" website is owned and operated by AUSTRALIAN JEWELLERS SUPPLIES Pty Ltd (ABN 85 010 701 818) trading as DogMaster Trainers.
By using our website you agree to accept and abide by these Terms and Conditions. We reserve the right to amend the Terms and Conditions at any time.
2. Return Policy
This return policy applies to any item sold by DogMaster Trainers where a return or warranty statement has not already been included on the product's individual display page.
Returns will only be accepted if:
* The product is faulty
* You have read and followed the instructions and used the products in accordance with the manufacturer's instructions
* You have called our helpline 1800 300 364, for assistance with the correct use of our products or to determine if the product is not working correctly
* Products are returned in as close to new condition allowing for normal wear and tear together with its packaging
Return exceptions:
* Delivery costs are NOT Refundable
* Consumables such as batteries, citronella, wires etc. are not refundable if the product is NOT faulty
* The cost of returning items covered or not covered under the manufacturer's warranty will be at the customer's expense
2.1. Return Address
All returns including a brief note stating the reason for the return should be sent to:
DogMaster Trainers
Unit 5/35 Township Drive, Burleigh Heads QLD 4220
2.2. Warranty
All of our products are covered by Manufacturers warranty. Please refer to the product page for the specific warranty provided by DogMaster Trainers.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our warranty offers free repair for manufacturing faults. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries or citronella spray, etc. The warranty is also not applicable if the product is used in ways that are outside the products intended use, or is used for commercial purposes.
Warranty claims will not be accepted if the product has obvious signs of external damage caused by over use, abuse, chew marks etc. Warranty will not be covered if the product has been opened or repaired by an unqualified technician.
For example: - Most motor vehicle manufacturers offer a 2 or 3 year warranty for normal passenger vehicles use, but if the vehicle is used as a taxi, the warranty conditions are varied by the manufacturer.
* Any product to be returned must be approved for return by contacting our service staff and receiving a return code number
* It is your responsibility to have the product returned (in our possession) within 30 days
* You agree to follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period
* We provide you with all the necessary support in the correct use of our products via our Freecall helpline 1800 300 364
* A restocking fee of up to 35% of the purchase price applies. Restocking fee will be higher if original packaging is damaged or if excessive
wear & tear appears on the product, if parts are missing.
2.3. Exceptions
The following items are not covered for returns(Non refundable)
* The original delivery cost
* The cost of returning the product to us
* Consumables such as batteries, collar straps, wire, citronella spray, etc.
* Mini. 6% admin/processing fee (excluding postage cost) will be applied for Afterpay, Zippay & Zip Money orders.
2.4. Returns Risk
All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.
We recommend that you consider registering and insuring your goods before returning it to us.
Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.
3. Service
We have our own professional electronics technicians who can perform "Service and Repairs" here in Australia. It is our intention to supply you, with quality warranty repairs and quick return to you. We will continue to offer quality parts, service and repairs beyond the warranty period or outside warranty terms at fair and reasonable rates, keeping in line with today's labour rates and business running costs.
4. Conditions of Use
ELECTRONIC TRAINING COLLAR SYSTEMS as supplied by DogMaster Trainers are of the highest quality and are fit for their intended use.
The systems we sell are provided as a "TRAINING AID", it is not intended to be used as a "PERMANENT" or "SEMI-PERMANENT" fixture on your dog. DO NOT leave the collar on the dog for more than 10 hours in any one day. If you own an aggressive dog (towards humans) please consult with a qualified dog trainer before using an e-collar.
Some states in Australia have regulations regarding the use of e-collars. Please check your states regulations to see what applies to you.
It is vital that you read and follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period.
5. Shipping
Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment (afterpay normal takes 1-2 working days to process the payment) unless the product/s you purchased are on back order (see Orders section for details).
We send most of our online orders by Australia Post's registered E-Parcel. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.
If you're ordering items such as Batteries or Collar straps, please feel free to contact us on Freecall 1800 300 364 to arrange a cheaper postage price.
For more urgent deliveries, items can be dispatched via Express Post or Courier. Please email us if you are interested in using these shipping methods.
Please Note:
our transit insurance is covered by third party insurance, it is not covered by Australia Post. This insurance will only cover parcel if it is missing or damaged during delivery/transit.
For Dog Owners:
Most of our orders are delivered by Australia Post. It would be great if dog owners can restrain their dogs during normal postie delivery time. "If they don't feel confident accessing your letterbox or front door safely, Australia Post may not be able to deliver your mail."
Please read through the link below about the Postie delivery and Dog Safety campain by Australia Post:
https://auspost.com.au/about-us/corporate-responsibility/our-people/safety/dog-safety-campaign
6. Payment Methods
6.1. Credit Cards
We accept Visa and MasterCard payments. We do not accept American Express credit cards.
We offer both over the phone and Online Credit Card transactions. Should you choose to make your payment using the "Secure Online Credit Card Payment" option, the credit card information will be processed through secure eWay gateway system to NAB transact online system.
6.2. Afterpay
Using Afterpay is easy! For purchases up to $1000, simply select Afterpay as your payment method at checkout and enter your details!
New Afterpay customers will be charged their first payment installment at the time of purchase. Once your first order is fully paid off after 6 weeks, you'll be an Afterpay pro and for all future orders under $500 your first payment is charged 2 weeks after purchase with your final payment deducted 8 weeks after the purchase.
If you fail to make a payment on the due dates, you will be charged a late payment fee of $10 and an additional $7 fee will be charged if your payment remains overdue a week later.
Afterpay normally takes 1 to 2 working days to process the payment. We will dispatch products (excluding bark orders) in 1 to 2 working days after payment is cleared.
For full terms and conditions, head over to https://www.afterpay.com.au/terms/
Contact Afterpay
For all Afterpay enquiries, visit their FAQs page for a quick answer. For all other enquiries please email info@afterpay.com.au or call 1300 100 729.
DogMaster Trainer's refund policy by using Afterpay
*If your order is paid via Afterpay, a 5% processing fee is charged on all refunds. If you would like to upgrade or exchange for a different product, payment of difference in cost can be paid outright via Visa or Mastercard, or organised with Afterpay.
Late Payment Terms
We may charge late payment fees, interest, legal and recovery costs as defined within the Terms of Trade for any accounts not paid within the agreed credit terms.
6.3. ZipPay/ZipMoney Buy Now, Enjoy Now and Pay later.
ZipPay has account limit to $1000 and ZipMoney has account limit from $1000 to $3000. You can pay as little as $10 per week of repayment.
ZipPay
Minimum monthly repayments are required. A monthly account fee of $6.00 applies. Pay your closing balance in full each month and Zip'll waive the fee.
ZipMoney
Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free period for the purchase will be charged interest at the contractual rate, currently 19.9%. A $6 monthly account fee applies. A one-off establishment fee may apply.
Zip normally takes 1 to 2 working days to process the payment. We will dispatch products (excluding bark orders) in 1 to 2 working days after payment is cleared.
For full terms and conditions, head over to https://help.zipmoney.com.au/hc/en-us
Contact Zip Co
For all Zip enquiries, visit https://help.zipmoney.com.au/hc/en-us for a quick answer. For all other enquiries please email hello@care.zip.co or call 02 8294 2345.
DogMaster Trainer's refund policy by using ZipPay/ZipMoney
*If your order is paid via ZipPay/ZipMoney, a 5% processing fee is charged on all refunds. If you would like to upgrade or exchange for a different product, payment of difference in cost can be paid outright via Visa or Mastercard.
Late Payment Terms
We may charge late payment fees, interest, legal and recovery costs as defined within the Terms of Trade for any accounts not paid within the agreed credit terms with Zip.
7. Pricing
All product and service prices shown on the website is in Australian dollars and includes GST. Prices are subjected to change at anytime without notice.
8. Orders
Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery, other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Orders must be placed by persons 18 years of age and over.
Shortly after placing an order on our site you will receive an email confirmation of the order.
All products on this website have a stock status assigned to them ("available", "back order" or "out of stock") which is shown below the price of each product. Any orders placed for items that are assigned "back order" will be placed on a back-order list until the product arrives in stock. Back-ordered product/s will be dispatched within 1-2 days upon arrival of stock. For ETA on any back-ordered product/s, please do not hesitate to contact us on Freecall 1800 300 364.
8.1. Order Cancellation
Any cancellation of orders prior to dispatch will incur a maximum 10% administration Fee.
9. Viruses
DogMaster Trainers takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware, however we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.
10. Links
The links on the DogMaster Trainers website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.
11. Limitation of Liability
DogMaster Trainers will not be liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of the website, our products or services or inability to use our website, products or services.
Where any Act of Parliament prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on DogMaster Trainers, will be limited, at our discretion to any one or more of the following:
Where the imposed liability relates to goods:
* The replacement of the goods or re-supply of equivalent goods;
* The cost of the goods or the cost to re-supply the equivalent goods;
* The repair of the goods or;
* The payment of cost to repair the goods;
Where the imposed liability relates to information or services:
* The re-supply the information or service or;
* The payment of the cost of the re-supply the information or service.
12. Privacy
DogMaster Trainers will at all times respect the privacy of our customers and any information provided to us by our customers.
The information supplied to us will not be distributed to any other company or mail order distribution list.
Our customer details, whether provided via the website or any other means are stored on password protected computers, ensuring the privacy and protection of your information.
12.1. Online Security
We utilise the services of an approved merchant banking facility and as such are bound by the Merchant Agreement General Terms and Conditions which are set out to protect both the customer and the merchant.
Should you choose to purchase a product from our website and make a payment using the "Secure Online Credit Card Payment" method, you will be transferred to a secure St. George payments page to complete your Credit Card transaction. The St. George payments page utilizes SSLtechnology to ensure your privacy and that your sensitive information is securely transmitted from your browser to St. George's web server. At no time is any sensitive information transmitted outside of this environment.
13. Product Standards
13.1. Approvals
All products sold by DogMaster Trainers are approved to comply with the following Australian standards and regulations:
* The EMC standards for radio interference, C tick mark approved
* The Australian Radio communications frequency regulations
13.2. Product Safety
All static correction products have the following built in features to ensure your pet's safety.
* The power of static correction products does not exceed either 15mA RMS, or alternatively 100mA maximum
* The length of the stimulation period is limited by an automatic safety cut -out
* Products have variable levels of correction power to suit the needs of the animal and the situation
* Collar contacts have safe, rounded points
* The distance between collar contact points do not exceed 60mm
* All products sold by DogMaster Trainers abide by ECMA guidelines
Please note - An e-collar may not be the correct product to use if your dog shows signs of anxiety or fear. If in doubt, please speak to your Vet or qualified animal healthcare professional.
14. Legislation
The law in Australia relating to the use of "static pulse" or "electronic collars" varies from state to state. Please check your state legislation before making any decisions about these products. Vic Residents can Click Here for more information